Terms of Service

Last updated: March 20, 2026 · Effective: March 20, 2026

These Terms of Service ("Terms") govern your access to and use of thezero8 platform, operated by zero8 Pty Ltd (ABN [ABN NUMBER]), including our website at zero8.ai, our application, and any related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

Please read these Terms carefully before using the Service. If you do not agree to these Terms, you may not access or use the Service.

1. Overview of the Service

zero8 is an AI-powered platform that turns your knowledge into a professional, published website — without design skills, coding, or infrastructure knowledge. The Service allows you to create, design, publish, and manage websites and landing pages through a conversational AI-driven workflow. Core features include:

• AI-generated design concepts and page layouts based on a guided briefing conversation.
• Content editing (text, images, brand colours, and fonts) with AI-powered redesign on request.
• One-click publishing on zero8 subdomains, registered domains, or your own custom domains.
• Form submission capture and lead management.
• Built-in analytics and visitor reporting.
• Promotion features, including AI-managed search engine optimisation (SEO), advertising campaigns (such as Google Ads), Google Business Profile management, and reputation management (review solicitation and response drafting).
• Automated content optimisation, where the AI may update your published page content (such as headlines, calls to action, and page structure) based on analytics, search data, and campaign performance to improve results.

Features, plans, and the scope of the Service may change over time. We reserve the right to introduce, modify, or retire features, subscription tiers, pricing, usage limits (including credit allocations), and promotion capabilities at any time, as described in Section 19.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

3. Account Registration

To use the Service, you must create an account. You may register using an email address and password or through a supported third-party authentication provider (such as Google, LinkedIn, or Microsoft). You are responsible for:

• Providing accurate and complete information during registration and keeping it up to date.
• Maintaining the confidentiality of your account credentials and any API keys or secrets associated with your account.
• All activities that occur under your account, whether or not authorised by you.

You must notify us immediately if you suspect any unauthorised use of your account. We are not liable for any loss arising from unauthorised access to your account.

4. Organisations and Collaboration

The Service supports organisations with role-based access (owner, admin, member, and billing roles). Organisation owners and admins are responsible for managing members, permissions, and ensuring that invited members comply with these Terms. When you invite others to your organisation, you are responsible for their use of the Service within that organisation.

5. Subscriptions and Payments

5.1 Plans and Pricing

The Service offers multiple subscription tiers, which may include free and paid plans. Paid plans provide access to additional features such as AI generation credits, custom domains, promotion tools, advanced analytics, and priority support. The specific features, limits, and pricing of each plan are described on our website and may change from time to time. We will provide at least 30 days' notice of material pricing changes to existing subscribers.

5.2 Billing

Payments are processed through Stripe, our third-party payment processor. By subscribing to a paid plan, you authorise us to charge your designated payment method on a recurring basis (monthly or annually, depending on the plan selected). All fees are stated in US dollars unless otherwise indicated.

5.3 Taxes

All fees are exclusive of applicable taxes unless otherwise stated. You are responsible for any taxes, duties, or government levies (including GST, VAT, or sales tax) applicable to your use of the Service, except for taxes on our income. We will charge applicable taxes where required by law.

5.4 Credits

Certain features of the Service, including AI-powered design generation, consume credits. Credits are allocated based on your subscription plan and replenish monthly. Unused credits do not roll over between billing periods unless otherwise stated.

5.5 Domain Registration

The Service may offer domain registration as an add-on purchase. Domain registration fees are separate from your subscription and are subject to the terms of our domain registration partner. Domain renewals are your responsibility. If you cancel your zero8 subscription, you retain ownership of any domains you registered but are responsible for managing DNS and hosting independently.

5.6 Advertising and Promotion Spend

If you use the Service's promotion features (such as AI-managed Google Ads campaigns), you authorise zero8 to manage advertising spend on your behalf up to the budget you approve. Advertising costs are billed separately from your subscription, either directly through the advertising platform or through your zero8 billing account. You are solely responsible for all advertising spend you approve. We do not guarantee any specific results from advertising campaigns.

5.7 Failed Payments

If a payment fails, we will attempt to charge your payment method again over a period of up to 14 days. If payment remains unsuccessful, we may downgrade your account to a free plan and pause any active advertising campaigns. Your published pages will remain online during a grace period, but premium features (including custom domains and promotion tools) may be disabled until payment is resolved.

5.8 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or the Stripe customer portal. Upon cancellation, your paid features will remain active until the end of your current billing period. Active advertising campaigns will be paused. Refunds are generally not provided for partial billing periods or for advertising spend already incurred, except as required by applicable law (including the Australian Consumer Law).

6. User Content

6.1 Your Content

You retain ownership of all content you create, upload, or publish through the Service, including but not limited to landing page designs, text, images, documents (PDF, DOCX, TXT), brand assets, and any other materials ("User Content"). By using the Service, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, and distribute your User Content solely as necessary to provide and operate the Service.

6.2 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You own or have the necessary rights to use and publish your User Content.
• Your User Content does not infringe on the intellectual property rights, privacy rights, or other rights of any third party.
• Your User Content does not violate any applicable law, regulation, or these Terms.

6.3 Published Pages

Pages you publish through the Service are served on the zero8.live domain (or a custom domain you configure). Published pages are publicly accessible. You are responsible for all content displayed on your published pages, including compliance with applicable laws regarding consumer protection, advertising, data collection, and accessibility.

6.4 Form Submissions

If you use the form submission feature on your published pages, you are the data controller for any personal data collected through those forms. You are responsible for providing appropriate privacy notices to your visitors and for handling their data in compliance with applicable data protection laws (such as GDPR, CCPA, or other relevant legislation). We act as a data processor with respect to form submission data, storing it on your behalf.

6.5 Imported Content

The Service allows you to provide URLs, upload documents, or connect social media profiles so the AI can extract content, branding, and context to generate your pages. When you provide a URL or external resource, you represent that you have the right to use the content from that source. We scrape and process the provided resources solely to generate your pages and do not independently publish or redistribute scraped content. You are responsible for ensuring that any content imported from external sources does not infringe third-party intellectual property or other rights.

7. Copyright Infringement and Takedown

We respect intellectual property rights and respond to notices of alleged infringement. If you believe that content published through the Service infringes your copyright, please send a written notice to [email protected] containing:

• Identification of the copyrighted work you believe has been infringed.
• Identification of the material you believe is infringing, including a URL or sufficient detail for us to locate it.
• Your contact information (name, address, telephone number, email address).
• A statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorised to act on their behalf.
• Your physical or electronic signature.

Upon receiving a valid notice, we will remove or disable access to the allegedly infringing material and notify the account holder. Repeat infringers may have their accounts terminated.

8. Prohibited Uses

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Create, publish, or distribute content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Distribute malware, phishing content, or any software intended to damage or gain unauthorised access to any system.
• Engage in spam, including using the Service to send unsolicited bulk communications or to generate pages primarily intended for search engine manipulation.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorised access to the Service, other user accounts, or any related systems or networks.
• Interfere with or disrupt the Service or the servers and networks connected to the Service.
• Scrape, crawl, or use automated means to access the Service except as expressly permitted through our published APIs.
• Reverse engineer, decompile, or disassemble any aspect of the Service.
• Resell, sublicence, or redistribute the Service or access to the Service without our prior written consent.

9. AI-Generated Content and Automated Modifications

9.1 AI-Generated Content

The Service uses artificial intelligence to generate design concepts, page layouts, content suggestions, advertising copy, SEO metadata, and review responses. AI-generated outputs are provided "as-is" and may require your review and editing before use. You are responsible for reviewing and approving all AI-generated content. We do not guarantee the accuracy, originality, or suitability of AI-generated content for any particular purpose.

9.2 Automated Content Optimisation

The Service may automatically suggest or apply changes to your published page content — including headlines, calls to action, page structure, and SEO metadata — based on analytics data, search query trends, advertising campaign performance, and visitor behaviour. These modifications are designed to improve the effectiveness of your pages. You can review, revert, or disable automated modifications through your account settings. By using the Service, you acknowledge and consent to AI-driven content optimisation as a core feature.

9.3 Promotion Management

Where you enable promotion features, the AI may create and manage advertising campaigns, generate ad copy and keywords, optimise your Google Business Profile, draft responses to reviews, and solicit reviews from your customers — all on your behalf. You remain responsible for all content published or actions taken through these promotion channels, including compliance with advertising platform policies and applicable advertising laws. You may review and approve AI recommendations before they are executed, where such controls are provided.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its design, features, functionality, software, and documentation, is owned by zero8 Pty Ltd and protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

10.2 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free licence to use such feedback for any purpose without obligation to you.

11. Custom Domains

The Service allows you to connect custom domains or register domains through our platform for use with your published pages. You are responsible for maintaining ownership and proper configuration of your custom domains. We may manage DNS and SSL certificates on your behalf to facilitate the Service, but we do not assume ownership of or liability for your domains.

12. Third-Party Services

The Service integrates with third-party services, including but not limited to: Stripe (payments), Cloudinary (file hosting), third-party authentication providers (Google, LinkedIn, Microsoft), Plausible and PostHog (analytics), Google Ads (advertising), Google Business Profile (local business management), and domain registration providers. Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party services.

Where the Service manages third-party accounts on your behalf (such as Google Ads or Google Business Profile), you authorise us to take actions within those accounts as necessary to provide the promotion features you have enabled. You are responsible for maintaining your own access to these third-party accounts and for complying with their terms of service.

13. Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

14. Data and Security

We take reasonable measures to protect your data, but no method of electronic storage or transmission is completely secure. You acknowledge that you provide your data at your own risk. We are not responsible for any unauthorised access to or loss of your data except to the extent caused by our gross negligence or wilful misconduct.

15. Account Termination

15.1 By You

You may delete your account at any time through the account settings. Upon deletion, your User Content and associated data will be removed in accordance with our data retention practices described in our Privacy Policy. Published pages will be taken offline.

15.2 By Us

We reserve the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe that you have violated these Terms, engaged in prohibited conduct, or if required by law. Upon termination, your right to use the Service ceases immediately.

15.3 Surviving Provisions

Sections 6.1 (licence grant), 7 (copyright), 10 (intellectual property), 16 (disclaimers), 17 (limitation of liability), 18 (indemnification), 20 (governing law), and 21 (general provisions) survive termination of these Terms.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement. To the extent our liability cannot be excluded, it is limited (at our option) to re-supplying the Service or paying the cost of having the Service re-supplied.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZERO8 PTY LTD, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED AUSTRALIAN DOLLARS (AUD $100).

This limitation does not apply to liability that cannot be limited under applicable law, including liability under the Australian Consumer Law.

18. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless zero8 Pty Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content, including content on your published pages and imported content; (c) your violation of these Terms; (d) your violation of any rights of a third party; (e) advertising campaigns run on your behalf through the Service; or (f) your collection and handling of personal data through form submissions or other features.

[LEGAL REVIEW REQUIRED: Broad indemnification clauses may not be fully enforceable against consumers under Australian Consumer Law. Have your attorney review the scope of this clause.]

19. Modifications to the Service and Terms

19.1 Service Changes

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Service.

19.2 Terms Changes

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

20. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

If a dispute arises in connection with these Terms or the Service, you agree to first attempt to resolve it in good faith by contacting us at [email protected]. If the dispute is not resolved within 30 days, either party may submit it tothe courts of [STATE/TERRITORY], Australia, and you consent to the exclusive jurisdiction of those courts.

21. General Provisions

• Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and zero8 Pty Ltd regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure. We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, government actions, or internet or infrastructure failures.
• Notices. We may send you notices via the email address associated with your account or through in-app notifications. Notices to us should be sent to [email protected] or by post to our registered address.

22. Contact

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• General support: [email protected]
• Postal address: zero8 Pty Ltd, [STREET ADDRESS], [CITY STATE POSTCODE], Australia